Vinh Giang explains why many of us ramble, lose our train of thought, or feel overwhelmed during presentations. The main cause? Often it’s nerves, fueled by self-consciousness rather than audience-awareness. Shift your focus outward, and clarity will follow.

Vinh Giang, a world-class communication coach and keynote speaker who has taught thousands of professionals how to amplify their voices, shares a simple exercise to strengthen what he calls the “mind-to-mouth connection.”

There are the key reasons people have such a hard time with affiliate marketing

This conversation outlines several key strategies to achieve it. Businesses should personalize customer interactions using available data and provide exceptional customer service through various support channels. Actively soliciting and acting upon customer feedback makes customers feel valued, while consistently maintaining high product or service quality is essential. Furthermore, simplifying the customer journey and implementing a loyalty program with rewards for repeat purchases strengthens customer connections and reduces the appeal of competitors. Ultimately, a high customer retention rate reflects a business's strong service and product quality, fostering a happy and engaged customer base